Follow these steps

When scanning or taking a photo of your receipt/proof of purchase, please make sure that the product name, purchase date, store name and transaction amount are visible.

Photography tips



The receipt is in good condition, well lit on a plain background and squarely orientated.

Too dark

Make sure the receipt is not obscured by shadows or objects.


Make sure the receipt is not damaged and can be read easily.


Make sure your receipt is not significantly tilted towards or away from the camera.